Late Cancellation, Rescheduling and Non-attendance Policies
The intention of this policy is to allow for appointment gaps created by cancellations and rescheduling to be offered to other families in need of the services provided by Matthew Simmond at CDN.
The services and appointments provided by your psychologist from CDN are highly specific and involve several years of training and professional development. As such these services are in high demand. However, if you cancel or reschedule an appointment at late notice, or do not attend a booked appointment, we are unable to re-fill the appointment time slot.
For these reasons, all appointments that are cancelled or rescheduled with
less notice than 2 full business days
will be charged a late cancellation/ rescheduling
fee of 100% of the booked consultation.
Likewise, if you
do not attend for a booked appointment, you will be charged a non-attendance
fee of 100% of the booked consultation.
This fee is not eligible for a rebate from Medicare.
This fee must be paid before any further services are provided by Clinicians who consult at CDN.
If you wish to discuss the waiver of the fee, please send a written request. Letter or email are acceptable requesting the fee to be waived with an explanation to the Practice Manager. Emails can be sent to cdn@cd.net.au.
Any final decision to waive the late cancellation, rescheduling or non-attend fee is made by the relevant clinician. It cannot be made by the administrative staff.
Recurrent Cancellations
The provision of high quality care to children, young people and families requires a commitment on the part of the family to the therapeutic process, including attending appointments at the time intervals recommended by their therapists and clinicians.
Clinicians recognise that sometimes circumstances may change at short notice and that this may prevent the family’s capacity to attend a scheduled appointment, however a pattern of recurrent cancellations can be detrimental to the child and young person’s clinical care and the therapeutic process as a whole. It can also prevent other families from accessing this valuable service.
For these reasons,
if a family demonstrates a pattern (e.g. 3 episodes)
of late cancellations, late rebookings or missed appointments, their clinician may return their care to their GP and they will no longer be offered appointments through the CDN.
Child Minding Policy
The CDN administrative staff are not in a position to provide child care or supervise your child.
If you anticipate that your child might be required to spend time in the waiting room without you, and would require supervision during that time, then
please arrange for a suitable adult to attend your consultation with you, so that they can be with your child as they wait.
If you are unsure if this applies to your circumstances then please ask your Clinician or the administration staff prior to your visit.